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English version of VDA dictionary


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C

Customer satisfaction analysis

To analyse customer satisfaction is to assess data obtained from customer satisfaction surveys.

Customer satisfaction measurement

Customer satisfaction measurement measures the quality of performance the way the customer perceives it.

Check, Inspection

Conformity evaluation by observation and judgement accompanied as appropriate by measurement, testing or gauging.

Checklist

Checklist, a standardised set of questions to verify/assess activities, processes, etc. should be compiled for key project steps. Templates and recommendations can be found in literature.

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