English version of VDA dictionary
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CAQ System is an umbrella term designating information systems designed specifically to support quality management processes (Computer Aided Quality Assurance).
Card method (questioning with cards)
Collecting comments in the form of key words. The cards are then divided into groups based on affinity.
Reference to a VDA publication (if the definition is specific to a particular publication, different from it, or complementary to an applicable standard): Standardised complaint process.
Cause of nonconformity
Cause of nonconformity is the cause (partially) responsible for the occurrence of nonconformity.
Cause-and-effect diagram (Ishikawa/fishbone diagram)
Reference to a VDA publication (if the definition is specific to a particular publication, different from it, or complementary to an applicable standard): VDA volume 11 .
Structurally determined hollow space in a product (e.g. blind space) which may, based on the position of the pocket, result in incomplete wetting of the areas under inspection.
(general) Body that conducts certification.
Circulating cards method
Alternative to the card method. Participants note down their idea and pass the card to their neighbour who adds his/her idea and, again, passes the card to his/her neighbour. Consequently, the cards are categorised in a way similar to that used with the card method.
CMM, Capability Maturity Model
CMM, or the capability maturity model for software, is a framework tool describing elements of an effective software development process. Furthermore, the CMM defines an evolutionary multistage process from an improvised, chaotic process to a mature, disciplined process.
CMMI, Capability Maturity Model Integrated for Systems Engineering/Software Engineering
CMMI is a developed capability maturity model based on the CMM integrated into system and software engineering. The actual level of maturity statement within a software process evaluation can proceed in two model representation lines: staged representation (determination of maturity based on fixed key processes) and continuous representation (determination of maturity of every key process). Basically, the CMMI is compatible with ISO IEC TR 15504.
Couching is a process of directing individuals or groups using appropriate methods so as to unblock their perception of the system, or the role attitude and to initiate self-organisation processes. A coach himself/herself should be able on his/her own or with his/her associates to develop his/her abilities to solve problems and better manage work requirements or the application of methods. Coaching occurs in two forms:
In a sense, a code is a source code representing logic, data structures of software component development and documented commentaries in a programming language so that further processing is enabled using a translator (e.g. Assembler, Compiler).
Communication between business partners usually has a form of a personal interview; however, information and data exchanges via electronic media, e.g. telephone, fax, e-mail or data transmission from one CAQ system to another are increasingly frequent.
Expression of dissatisfaction made to an organisation, related to its products, or the complaint-handling process itself, where a response or resolution is explicitly or implicitly expected.
Reference to a VDA publication (if the definition is specific to a particular publication, different from it, or complementary to an applicable standard): VDA-requirements for the transmission of messages in QDX.
Being part of a project management, “configuration management” is applied when assembly/adjustment and acceptance to operation are done on customer's premises. The term covers all the activities to be coordinated and performed on site.
Fulfillment of a requirement.
Reference to a VDA publication (if the definition is specific to a particular publication, different from it, or complementary to an applicable standard): VDA volume 5.
Conformity of Production
Conformity of production with legal requirements.
Store of products that are supplier's property until their acceptance by the customer.
Containment actions are time-limited actions (immediate actions) taken to rectify or mitigate the effects of an identified nonconformity (defects) on production and final product, by all means. This concerns e.g. halting the machine.
Range of number of particles designated with an appropriate code number, e.g. code number 5 represents a number of particles from 16 to 32.
DIN EN ISO 9000:2005. Reference to a VDA publication (if the definition is specific to a particular publication, different from it, or complementary to an applicable standard): VDA volume 6.2, VDA volume 6.4.
Continual Improvement Process (CIP)
Synonymous term to continual improvement: recurring activities to increase the ability to fulfil requirements.
Action to eliminate a detected nonconformity.
Action to eliminate the cause of a detected nonconformity or other undesirable situation.
Critical characteristics are such characteristics with individually estimated risks that: -are deemed directly threatening health and life with the risk resulting from the product, - depend on the adherence to legal requirements (e.g. emission). Critical characteristics are to some extent defined as specific characteristics in a sense of ISO/TS 16949:2009.
Organisation or person that receives a product.
Customer's perception of the degree to which the customer’s requirements have been fulfilled.
Customer satisfaction analysis
To analyse customer satisfaction is to assess data obtained from customer satisfaction surveys.
Customer satisfaction measurement
Customer satisfaction measurement measures the quality of performance the way the customer perceives it.
Conformity evaluation by observation and judgement accompanied as appropriate by measurement, testing or gauging.
Checklist, a standardised set of questions to verify/assess activities, processes, etc. should be compiled for key project steps. Templates and recommendations can be found in literature.