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English version of VDA dictionary

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Level of practice

Reference level of the Automotive SPICE® model used to define a process according to the level of practice and generic experience. At this level, strong points and improvement potential refer to general expectations realised on a basis of experience. Although meeting the expectations is not obligatory, it is considered a good process realisation practice.


Permission to proceed to the next stage of a process.

Acknowledgement, business

Acknowledgement, business, is an acknowledgement of customer's financial claims regarding a complaint. In this context, a business acknowledgement is a preliminary acknowledgement of proposed values. The actual business process is realised outside the scope of this process. Reference to a VDA publication (if the definition is specific to a particular publication, different from it, or complementary to an applicable standard): Standardised complaint process.

Acknowledgment, technical

Acknowledgement, technical, occurs when the supplier (or customer) arrives at a conclusion upon a relevant test that the part subject to the complaint is faulty, or fails to meet approved requirements and he (supplier) bears responsibility (originates) for the fault. No financial claims made by the customer are acknowledged through technical acknowledgement (see business acknowledgement).

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