Friday, 3 February 2023, 8:03 PM

Site: eVýuka České společnosti pro jakost
Course: 3 jazyčný slovník VDA (slovnik VDA)
Glossary: VDA English


Customer satisfaction analysis

To analyse customer satisfaction is to assess data obtained from customer satisfaction surveys.

Customer satisfaction measurement

Customer satisfaction measurement measures the quality of performance the way the customer perceives it.

Check, Inspection

Conformity evaluation by observation and judgement accompanied as appropriate by measurement, testing or gauging.


Checklist, a standardised set of questions to verify/assess activities, processes, etc. should be compiled for key project steps. Templates and recommendations can be found in literature.